Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you and SAASLAND LTD ("WhatsTeam", "we", "us", or "our"), a company registered in England and Wales under Company Number 15793509, with its registered office at 124 City Road, London, United Kingdom, EC1V 2NX. WhatsTeam provides a WhatsApp Business API platform designed for business use by legal entities and professionals. These Terms govern your access to and use of the Service available at whats.team. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are accepting these Terms on behalf of a business entity, you represent and warrant that you have the authority to bind that entity. If you do not agree to these Terms, you must not access or use the Service.

The following definitions apply throughout these Terms: • "Service" or "Platform" means the WhatsTeam WhatsApp Business API platform accessible at whats.team, including all associated features, tools, APIs, and documentation. • "Customer" or "You" means the legal entity or individual who subscribes to and accesses the Service under a paid Subscription. • "User" means any individual who accesses or uses the Service under a Customer account, including employees, contractors, and authorized representatives. • "WABA" means WhatsApp Business Account, the account provisioned through Meta for use with the WhatsApp Business API. • "End User" means any person who receives messages sent by the Customer through the WhatsApp platform via the Service. • "Customer Data" means all data, content, messages, files, and information uploaded, transmitted, or generated by the Customer through the Service. • "Subscription" means the paid plan selected by the Customer that provides access to the Service and its features for a defined billing period.

WhatsTeam is a WhatsApp Business API platform that enables businesses to manage their WhatsApp communications at scale. The Service provides the following capabilities: • Sending and receiving messages through the WhatsApp Business API • Team inbox for collaborative message management • Chatbot automation and workflow builders • CRM integrations and third-party connectivity • Campaign management and bulk messaging • Product catalog management • Analytics, reporting, and performance dashboards • API access for custom integrations • File and media management Features and capabilities vary by subscription tier (Starter, Business, or Enterprise). A detailed comparison of plan features is available on our pricing page. Access to the WhatsApp Business API is subject to approval by Meta. WhatsTeam facilitates the application and onboarding process but cannot guarantee approval by Meta. Certain features may depend on third-party services and are subject to the availability and terms of those services.

To use the Service, you must create an account by providing accurate, complete, and current information. You agree to update your account information promptly to keep it accurate. Each business entity may maintain only one active account unless expressly authorized in writing by WhatsTeam. Multiple accounts created for the same entity may be consolidated or terminated at our discretion. You are solely responsible for maintaining the confidentiality of your account credentials, including passwords and API keys. You are responsible for all activities that occur under your account, whether or not authorized by you. You must notify us immediately at legal@whats.team if you become aware of any unauthorized access to or use of your account. We are not liable for any loss arising from unauthorized use of your credentials. We reserve the right to verify your identity and business information in accordance with applicable law. Providing false, misleading, or fraudulent information is grounds for immediate suspension or termination of your account.

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service during the term of your Subscription solely for your internal business purposes. You shall not, and shall not permit any third party to: • Reverse engineer, decompile, disassemble, or otherwise attempt to extract the source code of the Service or any part thereof • Copy, modify, adapt, or create derivative works based on the Service • Resell, sublicense, lease, lend, or redistribute the Service or access thereto • Use the Service to develop, directly or indirectly, any product or service that competes with the Service • Use automated tools, scripts, or bots to scrape, benchmark, or stress-test the Service without our prior written consent • Remove, alter, or obscure any proprietary notices, labels, or marks on the Service • Use the Service in any manner that exceeds the scope of the license granted herein

You agree not to use the Service to: • Send spam, unsolicited messages, or bulk communications to recipients who have not provided valid opt-in consent • Engage in or facilitate fraud, phishing, harassment, threats, defamation, or any illegal activity • Violate any applicable local, national, or international law or regulation • Infringe upon the intellectual property rights, privacy rights, or other rights of any third party • Attempt to gain unauthorized access to the Service, other accounts, computer systems, or networks connected to the Service • Upload, transmit, or distribute any malware, viruses, trojans, or other malicious code • Interfere with or disrupt the integrity, performance, or availability of the Service or its underlying infrastructure • Use automated systems, bots, or scripts that place unreasonable load on the Service or exceed normal usage patterns • Send messages containing content that violates WhatsApp Business Policy or WhatsApp Commerce Policy We reserve the right to investigate suspected violations and may suspend or terminate accounts found in breach of this Acceptable Use Policy without prior notice. Repeated or severe violations may result in permanent account termination.

WhatsTeam operates as a WhatsApp Business Solution Provider. By using the Service, you acknowledge and agree that you are bound by and must comply with the following Meta and WhatsApp policies: • WhatsApp Business Policy • WhatsApp Commerce Policy • Meta Platform Terms Your compliance obligations include, but are not limited to: • Obtaining proper opt-in consent from End Users before sending messages • Honoring opt-out requests promptly and maintaining accurate suppression lists • Not sending prohibited content categories as defined by WhatsApp • Maintaining acceptable message template quality ratings • Using approved message templates for business-initiated conversations • Adhering to WhatsApp messaging limits and quality thresholds Violations of WhatsApp policies may result in your WABA being restricted, rate-limited, or permanently banned by Meta. WhatsTeam has no control over Meta enforcement actions and is not liable for any WABA restrictions imposed by Meta. Additionally, we reserve the right to suspend or terminate your account if your use of the Service creates a compliance risk for our platform or other customers.

Access to the Service requires a paid Subscription. Subscription fees are based on your selected plan (Starter at $29/month, Business at $69/month, or Enterprise at $119/month) and are billed monthly or annually in advance. Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You may cancel your Subscription at any time through your account settings or by contacting us at legal@whats.team. All fees are non-refundable except where required by applicable law. No refunds or credits will be issued for partial billing periods, downgrades, or unused features. We reserve the right to modify our pricing with at least 30 days' written notice. Continued use of the Service after a price change takes effect constitutes acceptance of the new pricing. If you do not agree to the revised pricing, you must cancel your Subscription before the change becomes effective. You are responsible for all applicable taxes, duties, and levies imposed by taxing authorities in connection with your Subscription. Stated prices do not include taxes unless explicitly noted. If payment is not received by the due date, we may suspend your access to the Service after providing 7 days' written notice. Unpaid amounts shall accrue interest at a rate of 3% per annum above the Bank of England base rate, calculated on a daily basis from the due date until payment is received in full.

Your use of the Service is governed by our Privacy Policy, which is incorporated into these Terms by reference. Where Customer Data contains personal data as defined under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018: • The Customer acts as the Data Controller, determining the purposes and means of processing personal data • SAASLAND LTD acts as the Data Processor, processing personal data solely on the Customer's documented instructions We process Customer Data only as necessary to provide the Service and in accordance with your instructions. We implement appropriate technical and organizational measures to protect Customer Data against unauthorized access, loss, or destruction. A Data Processing Agreement (DPA) compliant with UK GDPR requirements is available upon request by contacting legal@whats.team. The DPA, once executed, forms part of these Terms. Upon termination of your Subscription, your Customer Data will remain available for export for a period of 30 days. After this period, all Customer Data will be permanently deleted from our systems, except where retention is required by applicable law.

The Service, including all content, features, functionality, software, code, user interfaces, designs, trademarks, logos, and documentation, is and shall remain the exclusive property of SAASLAND LTD and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. All rights in and to the Service not expressly granted under these Terms are reserved by SAASLAND LTD. Nothing in these Terms grants you any right to use our trade names, trademarks, service marks, or logos except as expressly permitted. You retain all rights, title, and interest in and to your Customer Data. By using the Service, you grant us a limited license to process Customer Data solely as necessary to provide and improve the Service. If you provide us with feedback, suggestions, enhancement requests, or recommendations regarding the Service, you grant us an unrestricted, irrevocable, perpetual, royalty-free license to use, modify, and incorporate such feedback into the Service without any obligation or compensation to you.

Each party ("Receiving Party") agrees to protect the Confidential Information of the other party ("Disclosing Party") using at least the same degree of care it uses to protect its own confidential information, but in no event less than reasonable care. Confidential Information includes, but is not limited to: business plans, product roadmaps, technical data, software architecture, pricing structures, customer lists, financial information, and any information marked as confidential or that a reasonable person would understand to be confidential given the nature of the information and circumstances of disclosure. Confidential Information does not include information that: • Is or becomes publicly available through no fault of the Receiving Party • Was independently developed by the Receiving Party without reference to the Disclosing Party's Confidential Information • Was received from a third party without restriction on disclosure and without breach of any obligation of confidentiality • Is required to be disclosed by law, regulation, or court order, provided the Receiving Party gives the Disclosing Party prompt written notice to allow an opportunity to seek a protective order The obligations of confidentiality under this section survive for a period of 3 years from the date of disclosure.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. SAASLAND LTD SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THAT THE RESULTS OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE. THE WHATSAPP BUSINESS API AND RELATED SERVICES ARE PROVIDED BY META AND ARE SUBJECT TO META'S OWN TERMS, CONDITIONS, AND AVAILABILITY. WHATSAPP PLATFORM AVAILABILITY IS A THIRD-PARTY DEPENDENCY OUTSIDE OUR CONTROL, AND WE MAKE NO WARRANTIES REGARDING THE AVAILABILITY, PERFORMANCE, OR FUNCTIONALITY OF THE WHATSAPP PLATFORM. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM SAASLAND LTD OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY SET FORTH IN THESE TERMS.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: (a) SAASLAND LTD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF BUSINESS OPPORTUNITIES, LOSS OF GOODWILL, COST OF PROCUREMENT OF SUBSTITUTE SERVICES, OR ANY OTHER INTANGIBLE LOSSES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF SAASLAND LTD HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. (b) THE TOTAL AGGREGATE LIABILITY OF SAASLAND LTD FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL FEES PAID BY THE CUSTOMER TO SAASLAND LTD DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. NOTHING IN THESE TERMS SHALL EXCLUDE OR LIMIT LIABILITY FOR: (i) Death or personal injury caused by negligence (ii) Fraud or fraudulent misrepresentation (iii) Any other liability that cannot be excluded or limited under the laws of England and Wales

You agree to indemnify, defend, and hold harmless SAASLAND LTD and its officers, directors, employees, agents, affiliates, and licensors from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable legal fees and court costs) arising out of or related to: (a) Your use of the Service or any activity conducted through your account (b) Your breach or alleged breach of these Terms (c) Your violation of any applicable law, regulation, or third-party right, including intellectual property rights, privacy rights, or consumer protection rights (d) The content of messages sent by you or your Users to End Users through the Service, including any claims that such content is defamatory, offensive, or infringes upon the rights of any person We reserve the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you. You agree to cooperate with our defense of such claims. You shall not settle any claim without our prior written consent.

These Terms become effective upon the creation of your account and remain in effect for the duration of your Subscription. You may cancel your Subscription at any time. Cancellation takes effect at the end of the current billing period. You will continue to have access to the Service until your current billing period expires. No refunds are provided for the remaining portion of a billing period. We may terminate these Terms and your access to the Service for material breach if you fail to cure such breach within 14 days of receiving written notice from us specifying the nature of the breach. Violations of the Acceptable Use Policy may result in immediate termination without a cure period. We may suspend your access to the Service immediately and without prior notice if: • You breach the Acceptable Use Policy • Your account has outstanding unpaid fees • Suspension is required to comply with a legal or regulatory obligation • Your account poses a security risk to the Service or other customers Upon termination for any reason: • Your license to use the Service ceases immediately • Your Customer Data will remain available for export for 30 days following termination, after which it will be permanently deleted • All unpaid fees accrued prior to termination remain due and payable The following sections survive termination of these Terms: Definitions, Intellectual Property, Confidentiality, Disclaimer of Warranties, Limitation of Liability, Indemnification, and General Provisions.

Governing Law. These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles. Jurisdiction. The parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any dispute arising out of or in connection with these Terms. Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed from these Terms. The remaining provisions shall continue in full force and effect. Waiver. The failure of either party to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by the waiving party. Assignment. You may not assign or transfer these Terms, or any rights or obligations hereunder, without our prior written consent. We may assign these Terms freely, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets. Force Majeure. Neither party shall be liable for any failure or delay in performance arising from circumstances beyond its reasonable control, including but not limited to natural disasters, acts of government, pandemic, war, terrorism, labor disputes, power failures, internet disruptions, or third-party service outages. Entire Agreement. These Terms, together with the Privacy Policy and any Data Processing Agreement, constitute the entire agreement between you and SAASLAND LTD with respect to the subject matter hereof and supersede all prior or contemporaneous agreements, representations, and understandings. Notices. All notices to SAASLAND LTD must be sent to legal@whats.team or by post to SAASLAND LTD, 124 City Road, London, EC1V 2NX, United Kingdom. We will send notices to the email address associated with your account. Contact. If you have any questions about these Terms, please contact us at: SAASLAND LTD (trading as WhatsTeam) 124 City Road, London, EC1V 2NX, United Kingdom Email: legal@whats.team