50+ configurable permissions across 6 categories. Control exactly what each team member can see and do on every WhatsApp number.
Granular Permissions
Permission Categories
Role Levels
Custom Configs
A cascading role hierarchy ensures each team member has exactly the right level of control.
Every action on the platform is covered by a granular permission that can be toggled per user.
Control who can start, read, reply, and view chats.
Manage group conversations and participation.
Assign, resolve, block, delete and export chats.
Fine-tune what types of messages agents can send.
Manage who can create, view, and edit contact data.
Control access to WhatsApp number settings and sessions.
Permissions can be limited to specific chat scopes, giving you fine-grained control over what each agent can access.
Agent can access every conversation on the number, regardless of assignment. Ideal for admins and supervisors who need full visibility.
Use case: Team leads who monitor all conversations.
Agent can only see unassigned conversations waiting in the queue. Perfect for agents who pick up new incoming chats.
Use case: First-responder agents who claim new conversations.
Agent can view chats assigned to other team members but not unassigned ones. Great for supervisors who review agent performance.
Use case: Supervisors reviewing team conversations.
The most restrictive scope. Agent can only see conversations directly assigned to them. Maximum privacy and focus.
Use case: Dedicated agents with their own customer portfolio.
See how teams set up permissions for common scenarios.
New agent who can only reply to their assigned chats, send text messages, and view basic contact info. No delete, no export, no group access.
Agent who can start new conversations, send all media types, and create contacts but cannot modify system settings or access other agents' chats.
QA reviewer who can read all conversations and contacts for audit purposes but cannot reply, modify, or delete anything.
Experienced agent with all chat and contact permissions, including assign/resolve/export. Trusted team member with near-supervisor access.
Combine permissions with these features for maximum control.
Everything you need to know about agent permissions and role management.
Over 50 granular permissions across 6 categories: Chat Access, Groups, Chat Actions, Chat Messages, Contacts, and Number Management. Each permission can be toggled individually per user, and many support assignment scopes (all chats, pending, own chats, etc.).
Yes! Each agent can have different permissions on each WhatsApp number connected to your account. This means an agent might be a supervisor on one number and a restricted agent on another.
There are 4 levels: Owner (full unrestricted access), Admin (can manage Supervisors and Agents), Supervisor (can manage Agents), and Agent (customizable permissions). Each level can only edit roles below it.
Granular permissions are available on the Enterprise plan. Other plans include basic role management. Upgrade to Enterprise for full 50+ permission controls across all categories.
Yes, you can save permission configurations as templates and quickly apply them to new team members. This is especially useful when onboarding multiple agents with the same role.
WhatsApp Business App only supports a single user with no role management. WhatsTeam adds 50+ granular permissions, 4 role levels, per-number access control, and assignment scopes so enterprise teams can collaborate securely on the same WhatsApp numbers.
Start configuring granular permissions today. Enterprise plan includes all 50+ controls.
