Your team shares one WhatsApp number. Right now that means chaos — missed messages, duplicate replies, zero visibility into who said what. WhatsTeam gives every agent their own seat in a single shared inbox.
Without a shared inbox, teams sharing one WhatsApp number face these problems daily
One phone, multiple people. Someone has to physically hand over the device or log in and out of WhatsApp Web. Messages pile up during the handoff.
Two agents see the same unread message and both reply. The customer gets confused, your team looks unprofessional, and nobody knows who owns the conversation.
No record of who said what, no response time data, no way to track if conversations were resolved. When something goes wrong, there is no trail to follow.
Agents
on one WhatsApp number
Assignment
conversations routed automatically
Collision Prevention
see who is typing
History
every message, searchable
Link your WhatsApp Business number through the WhatsApp Business API. The guided setup takes about 5 minutes.
Each agent gets their own login. Set roles, create departments (Sales, Support, Billing), and define assignment rules.
Incoming messages are automatically distributed to available agents. Collision prevention keeps things clean — no duplicate replies.
Every tool your team needs to handle WhatsApp conversations without stepping on each other
All WhatsApp conversations in one dashboard. Every agent sees the full queue from their own screen — no phone sharing, no app switching.
Auto-assign new conversations to available agents. Round-robin for equal distribution, load-based to balance workloads, or let agents claim manually.
Real-time typing indicators show when another agent is already responding. No two people answer the same message.
Add private notes to any conversation. When you hand off a chat, the next agent sees your notes — the customer never does.
Tag conversations by topic, priority, or status. Filter your queue to show only your department's open conversations.
Track response times and see which conversations need attention. Available on Business and Enterprise plans.
Replace the chaos of phone sharing with a system built for teams
With multiple agents online, customers always get a response — even across timezones and shift changes. When one agent logs off, unfinished conversations are automatically reassigned.
Not every agent needs access to every conversation. Set permissions so agents only see chats assigned to them, or keep full transparency — your call.
Whether you have 2 agents or 12, the system keeps conversations organized. Add new team members in seconds — they see the shared inbox immediately.
See response times, conversation volume, and team workload at a glance. Identify bottlenecks before they become problems and make decisions based on real data.
How different businesses use the shared inbox daily
Your support team handles order questions and returns while your sales agents answer product inquiries — all from the same WhatsApp number.
During peak hours, auto-assignment distributes incoming conversations across your full team so no customer waits.
Appointment scheduling, patient follow-ups, and prescription reminders. Internal notes let staff share patient context without it reaching the patient.
Built on WhatsApp's encrypted infrastructure. Consult your compliance officer for healthcare data requirements.
Reservations, concierge requests, and guest services from one number. When the night concierge logs in, they see every open conversation from the day shift with full context.
Internal notes from the day team help the night shift pick up exactly where things left off.
Student inquiries, enrollment questions, and course support. The admissions team shares one number — students always reach someone.
Route enrollment questions to admissions and course support to the academic team automatically.
All plans include the multi-agent shared inbox. Start with a free trial.
Up to 5 team members
Up to 7 team members
Up to 12 team members
7-day free trial on all plans
See Full PricingCombine Team Inbox with these features for even better results
Everything you need to know about Team Inbox.
Each plan supports a set number of team members: Starter up to 5, Business up to 7, Enterprise up to 12. Each agent has their own login and can view and respond to conversations simultaneously. The system prevents conflicts with real-time collision detection.
Yes, by default all agents can see all conversations for full transparency. You can also set up private assignments where only the assigned agent sees certain conversations. Permissions are fully customizable.
New conversations can be auto-assigned based on your rules: round-robin (equal distribution), load-based (fewer active chats get priority), or skill-based (route by topic/language). You can also have agents manually claim conversations.
Unfinished conversations are automatically reassigned to available agents. The new agent sees full history and any internal notes. Customers experience no interruption.
Yes. Create departments for Sales, Support, Billing, etc. Route conversations to the right department automatically based on keywords, contact tags, or manual selection. Departments are available on Business and Enterprise plans.
Starter is $29/month (up to 5 agents), Business is $69/month (up to 7 agents), and Enterprise is $119/month (up to 12 agents). All plans include the shared team inbox, auto-assignment, and collision prevention.
Yes, 7 days free on any plan. No credit card required. You can connect your WhatsApp number, invite your team, and start handling conversations immediately.
Connect your WhatsApp number and invite your team. Setup takes 5 minutes.
