Can I integrate WhatsApp support with my existing helpdesk?

Yes! We integrate with popular helpdesks like Zendesk, Freshdesk, Intercom, and HubSpot. You can also use our API to build custom integrations.

How does the AI know when to escalate to a human agent?

Our AI is trained to recognize complex issues, frustrated customers, and requests that require human judgment. It seamlessly hands off to the right agent with full conversation context.

What's the average response time improvement?

Most teams see response times drop by 80%+ — from hours to minutes. AI handles routine queries instantly while agents focus on complex issues.

Can multiple agents handle the same conversation?

Yes! Our team inbox supports internal notes, conversation assignment, and seamless handoffs. Agents see the full conversation history.

How do you measure customer satisfaction?

We track response times, agent performance, message delivery rates, and first-contact resolution. All metrics are available in real-time on your dashboard.

🎧 Customer Support

Resolve Issues Faster
with WhatsApp Support

Transform your customer support with WhatsApp. AI chatbots, chat assignment & routing, team collaboration — all in one dashboard.

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< 2 min response time

85% first-contact resolution

24/7 AI availability

85%First-contact resolution

< 2 minAverage response time

24/7AI availability

How It Works

Set up WhatsApp customer support in 4 simple steps

Connect Your Number

Link your WhatsApp Business number to WhatsTeam in minutes. Keep your existing number.

Set Up AI Chatbot

Automate common queries like order status, FAQs, and returns with no-code AI flows.

Route to Your Team

Complex issues get assigned to the right agent based on topic and availability.

Track & Improve

Monitor response time, resolution rate, and customer satisfaction in real time.

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Features

Everything you need for exceptional customer communication

From AI automation to team collaboration, we have got you covered.

Smart Chat Routing

AI automatically categorizes and routes conversations to the right agent based on expertise and availability.

Learn more

Unified Team Inbox

All conversations in one place. Assign, tag, and collaborate with your team seamlessly.

Explore inbox

Canned Responses

Pre-built templates for common questions. Respond faster while maintaining quality.

See templates

Scales with your team

Built for teams of any size, with features that scale as you grow. Unlimited agents, unlimited conversations.

Support teams trust us

Join thousands of support teams delivering exceptional customer experiences via WhatsApp.

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<2 minResponse time

85%First-contact resolution

24/7AI availability

Explore Support Tools

Discover how our platform powers your support team

AI Chatbots

24/7 automated responses

Learn more

Team Inbox

Unified conversation management

Learn more

Analytics

Performance dashboards

Learn more

Integrations

Connect your CRM and tools

Learn more

Support Conversations

See how your team handles customer issues

Order Issue Resolution

Quick resolution of order problems with full context

Support Teamonline

Hi, my order #12345 arrived damaged. The package was crushed.

10:15

I'm so sorry to hear that! 😔 Let me check your order immediately.

10:16✓✓

I found your order. Would you prefer a full replacement or a refund?

10:16✓✓

A replacement would be great, thanks!

10:17

Done! ✅ New order shipped. You'll receive tracking in 2 hours. Anything else I can help with?

10:18✓✓

Type a message

Technical Troubleshooting

Step-by-step guidance to resolve issues

Tech Supportonline

My app keeps crashing when I try to login

14:30

Hi! Let's fix this together. 🔧 What device are you using?

14:31✓✓

iPhone 14 with iOS 17

14:31

Try these steps: 1. Force close the app 2. Clear cache in Settings 3. Reinstall

14:32✓✓

Reinstall worked! Thank you so much! 🙏

14:40

Type a message

Proactive Follow-up

Checking in after issue resolution

Customer Careonline

Hi Maria! 👋 Just checking - did your replacement order arrive safely?

09:00✓✓

Yes! Arrived yesterday, perfect condition!

09:15

Wonderful! 🎉 We've added 20% off your next order as a thank you. Code: THANKYOU20

09:16✓✓

Amazing! You guys are the best 💯

09:17

Type a message

Results

What support teams achieve

<2 minResponse TimeDown from 4 hours average

24/7AI-Powered FAQ AutomationChatbots handle common questions around the clock

85%First-Contact ResolutionIssues resolved without escalation

0Lost ConversationsNo more missed or duplicate replies

3×Agent ProductivityMore conversations handled per agent

50+IntegrationsWorks with your existing tools

FAQ

Frequently Asked Questions

Everything you need to know about WhatsApp for customer support.

Can I integrate WhatsApp support with my existing helpdesk?
Yes! We integrate with popular helpdesks like Zendesk, Freshdesk, Intercom, and HubSpot. You can also use our API to build custom integrations.
How does the AI know when to escalate to a human agent?
Our AI is trained to recognize complex issues, frustrated customers, and requests that require human judgment. It seamlessly hands off to the right agent with full conversation context.
What's the average response time improvement?
Most teams see response times drop by 80%+ — from hours to minutes. AI handles routine queries instantly while agents focus on complex issues.
Can multiple agents handle the same conversation?
Yes! Our team inbox supports internal notes, conversation assignment, and seamless handoffs. Agents see the full conversation history.
How do you measure customer satisfaction?
We track response times, agent performance, message delivery rates, and first-contact resolution. All metrics are available in real-time on your dashboard.

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Resolve Issues Fasterwith WhatsApp Support